Terms & ConditionsPlease read the terms and conditions below carefully. By making a booking through confirming a quote via signature, acceptance by return email, deposit payment or remittance of funds, the Customer acknowledges and agrees to the Company's Terms and Conditions.
The "Company" is the registered owner of Who's Invited.
The "Customer" refers to the person or company booking a picnic or hiring items.
"Terms" means these Terms and Conditions.
"Booking" refers to the services agreed between the Person or Company and the Customer.
"Items or Equipment" means the items hired by the Customer from the Company from time to time.
These conditions of hire apply to all bookings by the Company to each Customer unless the Customer is otherwise notified in writing.
Unless otherwise stated in writing, the Company's quotation will be valid for a period of up to seven days from date of issue, after which time acceptance of any order placed is subject to written confirmation. Acceptance of the quotation is subject to written confirmation, payment of deposit and acceptance of the Company's Terms and Conditions of Booking. Bookings are only confirmed when payment has been received, and a confirmation email sent to the client. Booking time slot availability is not guaranteed until deposit payment has been received.
Package fees are determined based on the following factors:
- Equipment hire costs, maintenance and replacement
- Fresh flowers, where applicable (to an approximate value of 10% of the picnic package fee. Specific flower requests that exceed this quotation will be charged to the customer)
- Administration, invoice preparation, payments and washing and cleaning of items after the picnic.
- Business overheads
Full Set Up and DIY picnics that are delivered that are greater than 25kms from Onekawwa, Napier via the most direct route will incur an additional .50c per kilometer surcharge. Full Set Up and DIY picnics further than 70kms from Onekawa, Napier via the most direct route will be negotiated with the Customer and Company.
Bookings greater than 20 people is by negotiation with the customer and company.
For indoor venues where a hire fee is required, the customer is liable for the hire fee for the time required for the set up and packdown of the event, in addition to the booking time. The customer is responsible for locating and coordinating the booking of indoor venues. This does not fall under the responsibility of the Company unless agreed.
Catering through Mio Catering are between Mio Catering and the Customer only. This is not the responsibility of Who's Invited.
The customer is responsible for removing all rubbish they bring with them. This includes bottles, food scraps, wrapping paper and all general rubbish. Failure to comply will result in a $50 cleaning surcharge.
Please also note the picnics are not suitable for children under the age of 13 years as glassware and other items are fragile. Also floor rugs are full sized rugs that may require a professional clean at the customer's expense if excessive stains not removable with our steam cleaner are found at the conclusion of the event.
Public holiday bookings incur a 15% surcharge.
Large picnics over $700 in value include one site visit to determine space and location requirements, as required.
A non-refundable deposit of 50% is required to secure a quote. Remaining balance must be paid 14 days prior to the picnic. All picnics and DIY hires booked less than 2 (two) weeks prior to the booking date require full payment to confirm the booking. The picnic set up will not occur without full payment prior.
By making payment you are agreeing to the terms and agree to pay the Company the fee specified for the services for the stated period including any applicable GST and other charges relevant to this agreement.
Payment must be made by cash, credit card or bank transfer.
Credit card security details must be provided at the time of order placement. A booking will not be confirmed until and unless credit card security details are endorsed and supplied to the owner. No payment will be taken from the given credit card unless damage is made to items or property.
4. Hire Obligations
If the picnic is a Full Set up this will be done with enough time prior to the event and picked up at an agreed time on the same day.
If the picnic is a DIY, collection and/or delivery of the hired items will occur at an agreed time, and are hired out for a maximum period of 48 hours from the time of collection to the time of return. A fee of 50% of the booking fee will be incurred if the items are not returned at the time agreed between customer and company.
DIY hires require all glassware, crockery, cutlery and other items used for food and beverage consumption to be returned washed and sanitised. All rugs are to be returned unsoiled, and cushions are to be returned free of marks and soiling. Failure to comply with any of the above with result in a cleaning fee of 25% of the total package fee.
Where set up of equipment or consumption of alcohol requires council requires permission, it is the responsibility of the customer to ascertain and obtain the relevant permissions/licences. Who's Invited takes no liability for infringement by any enforcing body.
5. Extended Hire
The Customer agrees that the booking is for the agreed duration as confirmed at the time full payment for the booking occurs.
A request to extend booking duration must occur 3 days prior to the booking date and is subject to availability. No refunds will be issued in the event the extended hire is not fully utilized.
Extended hire will be charged at an agreed rate.
6. Cancellation and Variation of Orders
The Client may cancel a booking but may forfeit any fees paid as follows:
- If booking is cancelled 2 (two) or more weeks before the picnic date, Who's Invited will make a full refund of any booking fees paid minus 20% (ten percent) of the deposit paid.
- Bookings cancelled within 2 (two) weeks of the picnic date will forfeit 50% (fifty percent) of the deposit fees.
- In the picnic booking is cancelled but rebooked the deposit will be kept against the new booking date.
- If the booking has been paid in full and numbers decrease no refund is payable.
The company reserves the right to cancel the booking on reasonable grounds within any period leading up to the event. In the event this occurs, the customer will be refunded in full with the exception of where the customer has failed to fulfil their obligations within these terms and conditions.
7. Use of Equipment
All Equipment supplied on hire is the property of the Company.
The Customer is responsible for the security of the Equipment until such time as it is returned to or collected by the Company and warrants that the Equipment will be returned in good working order and condition to the Company.
The Company makes no representation that specific requested Equipment will be available to meet every booking. Availability of specific Equipment to meet each order is subject to the timing of that booking.
The Customer shall pay for all equipment damage or loss however caused during that period. Damage includes but is not limited to;
- Improper use of equipment;
- Disappearance of the equipment;
- Damage to, or loss of, the equipment from any unknown cause.
- Cigarette burns on any furniture or décor items. Smoking is not permitted on or near the property of Who's Invited.
- Red wine or other staining product spillages or stains on any furniture or décor items.
In the event of the Equipment being stolen from the booking site, the Customer shall notify the Company in writing stating the full circumstances of the theft and the time the police were notified. The Customer shall also indemnify the Company for any such loss of the Equipment at the current replacement cost of the Equipment, and must pay that cost to the Company on demand.
All hired equipment must not be relocated from the designated place of set up by the company.
The Customer warrants that all equipment will not be left unattended for the duration of the booking.
The Company shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse, or abuse of the Equipment by the Customer and the Customer agrees to keep the Company indemnified in respect thereof.
In order to retake possession of the equipment, it shall be lawful for the Company to enter into or upon any premises where the same may be and the Customer hereby agrees to indemnify and to keep indemnified the Company against all liability and against all actions, suits, proceedings, claims, demands, costs and expenses howsoever incurred by the Company arising from the Company's entry into or upon any premises in exercise of its rights of repossession.
Any person agreeing to a booking and it's terms and conditions on behalf of the Customer hereby agrees that he or she has the authority of the Customer to make this agreement on the Customer's behalf and has the Customer's permission to bind the Customer's to this agreement and hereby compensate the Company against all losses and cost incurred by the Company arising out of the person signing this agreement failing to have such power and/or authority.
Where the Customer is more than one person liability shall be joint.
It is the Customer's responsibility to check that all items listed on their invoice are correct and to notify the Company of any errors prior to final payment. The Company takes no responsibility for errors which occur as a result of a failure to do so.
In the case that a bond has not been paid, or the damages exceeds the amount of bond paid, Who's Invited reserves the right to recover additional costs to cover damage by any and all means necessary.
The Company makes no representation as to the suitability of the Equipment for a particular need or event, and it is the Customer's responsibility to make that judgment on its own behalf.
The Customer shall be responsible for giving any local or other authorities any necessary notice of their intention to occupy an area within the authority's locality and shall pay all fees in connection therewith. In the event that the Company incurs or suffers any loss, costs or damages as a consequence of the Customer's failure to carry out its obligations under these terms the Customer shall be solely responsible and shall indemnify the Company for any such loss, costs or damages.
8. Additional Equipment
If after commencement of hire by the Company any specification changes are requested, the cost of such changes will be borne by the Customer.
The company logo or photographs of the company equipment must not be used in any promotional or advertisement material for any event without prior consent from Who's Invited.
Who's Invited has the right to all photos taken at the booking for advertising purposes.
10. Goods and Services Tax
Where applicable the Customer will be charged in accordance.
Refunds for bookings impacted by COVID19 will be approved only where government enforced restrictions prevent the booking from occurring. Change of mind due to personal preference only will not result in refund.